If you are not 100% satisfied with your purchase, you can return the item and get a full refund or exchange the item for another product within 30 days, whether it is the same or not. ... Any product you return must be in the same condition in which you received it and in its original packaging.
Orders older than 30 days: Please email firstname.lastname@example.org. To ensure you have a valid warranty issue and to help get it resolved as quickly as possible please make sure your email and item falls within the following guidelines.
Item displays a manufacturer defect. Therefore, it is not damaged as a result of natural wear and tear or accidents resulting in broken gear.
Please provide as much detail as possible in your email. Include the order number, purchase date, product brand, and a brief description of the issue. Most importantly please attach photos of the item including the defective area. Requests must have pictures included in order to be processed.